Bluebasket.com is a dedicated website for our Singapore customers. We currently only ship within Singapore borders. Unfortunately, shipping is not available in other countries at the current time.

Standard shipping within Singapore is free on all orders $80 and over, excluding tax, and after discounts are applied. Standard shipping is a flat rate of $10.00 for all orders up to $79.99. 

If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number for faster processing.

Unfortunately we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide the correct shipping information during the checkout. 

It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout. Any redelivery attempts needed will be chargeable as an additional standard delivery of $10.00. 

Standard fulfilment and delivery process takes 1-2 business days after the order is placed. 

Orders placed before 3.00PM Monday through Friday (excluding holidays) will usually be delivered the next working day during non-sale periods. Orders placed after 3.00PM will be delivered 2 working days after. 

In the event that there is no one at home during the delivery, our drivers reserve the right to place the parcel at your doorstep. Should any redelivery be requested, there will be an additional charge of standard delivery fee of $10.00 per attempt made. 

In the event that there is no one at home during the delivery, our drivers reserve the right to place the parcel at your doorstep. Should any redelivery be requested, there will be an additional charge of standard delivery fee of $10.00 per attempt made. 

If you received a product different from the one that you ordered, sorry about that! Please contact us with photos of the items you received and the packing slip in the box, and we'll assist with getting the right products to you.

Self pick up option is currently unavailable but we have it in the works!

If you did not receive a confirmation email after placing an order, it is most likely because an incorrect email address was entered during checkout.
Kindly contact us with your name and order number, as well as the items that you purchased, so that we can search your order.

Changed your mind? Made a mistake? That’s okay! It is possible to cancel items or orders that haven't entered the shipping process yet(Before AM 11:00). Please reach out to us with our help page with your order number, and our customer service team will help you. Please reach out as quickly as possible so that we cancel your order in time. Once an order has been processed by our fulfillment team, we are no longer able to cancel or refund the shipment.

Goods and Services Tax (GST) relief is granted for purchases not exceeding S$400 (including shipping fees). For orders exceeding $400, they will be subjected to the Government’s prevailing GST rate. Payment of GST will be made by BlueBasket Customers. For more information, please visit the Singapore Customs website via this link. https://www.customs.gov.sg/businesses/importing-goods/import-procedures/importing-by-post-or-courier-service

BlueBasket only ships to one address per order. If you wish to deliver products to more than one location, please complete the orders separately.

We are unable to combine the orders. However, if you contact hi@bluebasket.sg before 11.00am, we may be able to combine the package and deliver your orders in one box.

You may update or add new addresses to your BlueBasket account address here: https://bluebasket.com/account/addresses. You may save multiple addresses in your account and select any of the saved delivery address the next time you order. 

We accept payments through PayPal and credit card.

If you have a gift card, you may enter the code during the check out process to receive your discount.

If your order arrives damaged or defective, we can assist with a refund or replacement within 72 hours after delivery. Please be sure to reference your order number with all communications with our customer service team for faster processing.

1. Only products purchased on www.bluebasket.com may be processed for a refund or replacement.

2. We cannot process refunds or replacements for items purchased from another retailer.

3. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

4. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot issue a refund.

5. If the items arrive damaged or defective, please contact us with some photos of the condition via our help page for investigation and replacement within 72 hours after delivery.

6. Once authorised, we will send the return label paid by us.

7. Once the returned item is received at our fulfillment center, it takes 3 business days for the refund to be processed and 5-14 business days for the refund amount to show up in your account.

8. Refunds will always be made back to the original method of purchase.

For other inquiries please, contact us at hi@bluebasekt.sg.

Request for returns must be made within 72 hours from the time your items are delivered. BlueBasket reserves the right to reject any requests for a refund after 72 hours post-delivery. 

Yes, photos are required in all refund requests to check the condition of the item that will be returned. Any refund requests with no supporting images will be rejected.

In the case of damaged products, colour error or any mistakes made by BlueBasket in your order, return fees will be paid by BlueBasket. 

Products will be collected directly from your home for returns and collection time can be arranged directly with our logistics partner.

BlueBasket will process all return requests within 3 working days. 

Once approval for return is confirmed with you, BlueBasket should receive the returned items within 3 days. Items that are not returned within the stated timeframe may be rejected.

Change of mind returns will not be entertained.

Refunds are processed within 7 days after the returned items are delivered to the designated distribution centres. 

If you have not received your refund within the stated timeframe, kindly contact our customer support. 

All brands and products on BlueBasket are best-selling, curated ones from South Korea. 

While most products on BlueBasket are manufactured in South Korea, some of them from selected Korean brands may be manufactured in other countries.